A leading telecom operator wanted an end-to-end staffing and work processes management system to optimize asset deployment and drive sales.
Prepare a systemic workflow tool that captures staffing milestones holistically—from hiring & training to measuring performance.
The INEDGE Solution
- To mitigate inherent risks, INEDGE set in place high-performance teams to handle account management, staffing and compliance at the national level.
- A mobile-friendly dashboard helped track the progress of each team member.
- INEDGE Executives supervised the MIS and HR systems from offices across the nation.
- Instituted In Store Demonstrators complete sales management program
- Coverage of 8400 outlets nationwide
- Provided total manpower support
|Day 1||Company Induction & Training –||By Brainhunter / IKYA|
|Day2||Product Training||By Client team|
|90 days||Level 1||Choice to select from below programa) Soft skillsb) Selling Skills
c) Employee Health & Safety
d) Customer Relations
e) People Management / Team work
f) Effective Communication
|180 days||Level 2|
|270 days||Level 3|
|> 360 days(Optional)||Advance Training level – Training on Managerial Skills,||a) “Young Leadership Program” (YLP)b) Negotiation Skillsc) Advance Marketing / Selling|
|Route Training||Conducting On Job Training for ISD by TL as gathering ISD for Classroom training difficult due to the spread||a) Route Training by TL on first 3 days of week so that last 4 days available to focus on sales.|
|Mobile Testing||On Job testing of ISD knowledge through mobile based tests||a) Saves time, results provided instantly|
Client Premier League – Seasonal Competition
- Special Incentive scheme in the form of Pan India Team Competition– ISD Sells & score runs in form of cricket.
- Huge excitement building up to increase sales
Meeting /General Coaching
- Sessions with Client manager and field staffs on:
- a. Explaining General compliance / process
- b. Hiring Vs Attrition
- c. Exit interviews
- d. Trend Analysis of incentive earnings
- e. Market Audits
- f. Monthly review meeting
- Conducting Open house in the proximity of IKYA offices through the regional team
- Tax Help desk support to associates who are in tax limits and organize tax planning
- Counseling on Career progression and appropriate job opportunities during ramp down
- TCIL Best rates / discounts extended to all associates through IKYA
- Quarterly R&R Program with all associates & rewarding of Top Performers
- Team Building Activities